Privacy Policy

Last updated: October 6th, 2026

Who we are

This website is operated by Hanover Dental (“we,” “us,” or “our”). Our website address is hanoverdentalclinic.ca.

This policy explains how we collect, use, and protect personal information through our website. It does not replace our policies governing patient records or the provision of dental care.

Information we collect

When you contact us through our website or email, we collect the information you provide, such as your name, email address, telephone number, and message. We use this information to respond to your inquiry and handle your request.

Please do not submit sensitive medical information, financial information, or other confidential details through general website forms or ordinary email. Contact our office for an appropriate way to provide information related to your dental care.

Our hosting and security services may also collect technical information, including IP addresses, browser information, request times, and pages requested, to operate the website, troubleshoot problems, and prevent misuse.

Google Analytics

We use Google Analytics 4 to understand how visitors use our website and to improve its content and performance. Depending on our settings and your consent choices, Analytics collects information such as pages viewed, interactions, referral sources, browser and device information, approximate location, and cookie identifiers.

Google Analytics uses cookies and similar technologies. Google states that Analytics does not log or store individual IP addresses, although IP addresses are used during collection to derive approximate location.

We do not intentionally send names, email addresses, telephone numbers, form message contents, or patient information to Google Analytics.

For information about Google’s practices, visit Google’s Privacy Policy and How Google uses information from sites or apps that use its services.

You can also use the Google Analytics opt-out browser add-on, where supported.

Google Search Console

We use Google Search Console to monitor our website’s visibility and technical performance in Google Search. It provides reports about search queries, impressions, clicks, and indexing. Connecting Search Console does not, by itself, add Google Analytics tracking cookies to our website.

Cookies and your choices

Our website may use cookies needed for its operation and security. Google Analytics uses additional cookies to measure website usage.

When you visit our website, a cookie banner appears at the bottom of the page. Clicking “Accept all cookies” indicates your consent to the use of cookies, including those used by Google Analytics to measure website activity. You can block or delete cookies through your browser settings at any time.

You can also block or delete cookies through your browser settings. Blocking cookies may affect some website features.

Embedded content and third-party links

Our website may include content provided by other websites, such as maps or videos. When this content loads, its provider may receive information about your visit, use cookies, and track your interactions under its own privacy policy. If you are signed in to that provider, it may associate these interactions with your account.

Links to other websites are governed by those websites’ privacy policies.

How we share information

We share information with service providers as needed to operate and maintain our website, host its content, deliver messages, provide security, and analyze website usage. These may include our hosting provider, website maintenance provider, email service provider, and Google.

We may also disclose information when required by law or as legally permitted to protect rights, safety, or security. We do not sell personal information.

Service providers may process or store information outside Canada, including in the United States. Information processed abroad may be subject to the laws and lawful access requirements of those jurisdictions.

How long we retain information

We retain website inquiries and related information only as long as needed for the purposes described in this policy, subject to applicable legal, professional, and recordkeeping requirements.

Google Analytics user-level and event-level data is retained according to our configured retention settings: one year. Aggregated reports may be retained longer.

Hosting and security logs are retained according to our providers’ applicable retention practices: on year.

Protecting your information

We use reasonable administrative and technical safeguards appropriate to the information we handle. No method of online transmission or storage can be guaranteed completely secure.

Access, correction, and privacy choices

You may contact us to request access to or correction of personal information we hold about you, ask about our privacy practices, or withdraw consent where applicable. You may also request deletion; legal, professional, or recordkeeping obligations may limit what we can delete.

We may need to verify your identity before responding. We will explain any restrictions that apply to your request.

Changes to this policy

We may update this policy as our website or privacy practices change. The latest version will appear on this page with its updated date. Where required, we will obtain consent for new uses or disclosures.

Contact us

For privacy questions or requests, contact:

Hanover Dental

Email: officemanager@hanoverdental.ca

Telephone: 204.326.6647

Mailing address: Unit 33A-178 PTH 12N, Clearspring Centre, Steinbach, MB R5G 1T7